Frequently Asked Questions

Do I Need an Account To Place Order?

No, you can purchase as a guest however there are many benefits to registering an account including a quicker online ordering process with your delivery addresses stored for future use. You can also review past purchases and view the delivery status of your purchased items.

ARE MY DETAILS SECURE?

Yes. At Kitchen Warehouse we take your privacy seriously. For more information please see the Kitchen Warehouse Privacy Policy.

Is it safe to pay with credit / debit card?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers’ details are completely secure.

Can I place an order through “Cash on Delivery”?

Currently COD option is available for orders made within Colombo and suburbs only.

How Do I Track My Order?

You can view the delivery status of your order in your online account in the My Account section.

Who do you use for delivery?

We ship with multiple carriers, using both Post and Domex for our deliveries.

How much do you charge for delivery?

We provide FREE shipping on all domestic orders.

How long will it Take To Get My Package?

We dispatch your item on the same day if order is placed before 12PM or the next working day. Your order will be delivered within the next 2-3 days depending on the location.

Can i exchange an item that was purchased online?

Short answer, yes. You can visit our Returns Policy page for more information.
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