Shipping policy

At Kitchen Warehouse we always endeavor to have your package delivered on time. If you do need your package urgently, please do not hesitate in calling us so that we can arrange for it to be sent out urgently for you.

Under no circumstances does Kitchen Warehouse ever warrant that it will meet a particular delivery date or time. For information regarding delivery times, please visit our Delivery Info page. Delivery timing will depend on the service you select at checkout.

If you are not home at the time delivery is attempted, instructions will be provided either to arrange a convenient time for re-delivery or collection from your courier office.

A failure to not deliver on-time does not constitute a failure on the part of Kitchen Warehouse. Kitchen Warehouse employs trusted delivery partners including Trans Express, Domex and other couriers. Kitchen Warehouse reserves the right to charge delivery even if free shipping is marked on a product. Free Shipping only applies to deliveries with payment made upfront and is excluded for cash on delivery or bulk orders. 

By selecting authority to leave without signature in checkout or directly with the shipping provider, the customer acknowledges that this carries a great risk of theft or damage and that Kitchen Warehouse will not be held liable for any loss or damage of items where approval has been given to leave without signature. As such we recommend against choosing this option particularly in unsuitable delivery locations including addresses with high foot traffic, locations with no protection from the weather and some apartments and units.