Privacy Policy – Kitchen Warehouse

Kitchen Warehouse is absolutely committed to keeping your personal information private. Our goal is to ensure you can visit our site and shop regularly with us with complete confidence. Below we are sharing our privacy policy so that you can understand how we gather information to provide our customers with the best possible shopping experience and also what we do to ensure we protect and safeguard your personal information as a means of ensuring trust and transparency.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. You are welcome to visit our site anonymously. However, when placing an order or registering with our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number and credit card information.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

HOW WE COLLECT CUSTOMER INFORMATION:

Shopping cart order forms

My Account contact profile update form

Promotional contests (an opt-in choice)

Newsletter registration form (an opt-in choice)

Contact Us email form

HOW WE USE THIS INFORMATION

The information we obtain from you is used for these purposes:

  • To process payments for product purchases and send you items you have ordered
  • To contact you if necessary (regarding your purchase or contact details provided)
  • To contact you if you win a competition (with your consent)
  • To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
  • To answer any general queries you submit via our contact us email form or live chat
HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Should interaction by you be permitted or allowed on our website, you agree to abide by the following terms and conditions in relation to such interaction: Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow cookies in your settings) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

COLLECTION OF COMPUTER DATA

When you visit kitchenwarehouse.lk, our company servers will automatically record information that your browser sends whenever you visit our website. This data may include: Your computer’s IP address The type of browser that you are using The webpage you were visiting before you came to our site The pages within Kitchen Warehouse that you visit The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

GOOGLE ANALYTICS & GOOGLE ADWORDS REMARKETING

Kitchen Warehouse uses Analytics Remarketing with Google Analytics, and AdWords Remarketing with Google AdWords to advertise online. Third-party vendors, including Google, may show Kitchen Warehouse ads on sites across the Internet. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Kitchen Warehouse website.

Kitchen Warehouse and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to our website, and to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads HERE.

You can also use this Analytics opt out tool HERE.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

EMAIL MARKETING AND NOTIFICATIONS

By subscribing to email marketing notifications you agree to receive recurring automated marketing messages, product review requests and shopping cart reminder messages to the email provided. We determine cart abandonment by using a cookie. Consent is not a condition of purchases. To withdraw from any marketing communications you can do so by selecting the Unsubscribe button or Update your preferences at the bottom of any marketing email. Alternatively, you can contact our customer service who will be happy to assist you. You may also opt out of receiving any marketing emails prior to purchasing on our site by simply unselecting the ” Sign up to the Love to Cook Newsletter” at checkout. 

DELETING ACCOUNT

If you wish to delete your account along with any saved data at Kitchen Warehouse , you can by contacting our Customer Service team who are able to delete it for you, via live chat or email. For warranties, accounting and claims purposes we will retain a record of purchases made separately.

CUSTOMER REVIEWS

To ensure the best possible experience when shopping and to provide information from our customers that may be beneficial to potential shoppers when browsing our website, we send a product review request email a number of days after making a purchase. This information is used to help customers by providing them user-generated content relevant to the product/s purchased from us as well as the service provided by us. Please note while we encourage our customers to submit reviews, it is completely optional and unless you opt-out by unsubscribing at the bottom of these review requests, we will not send you more than 2 emails requesting a review in relation to your order.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

YOUR CONSENT

By using our site, you consent to our privacy policy.

 

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 28/05/2022.

 

CONTACTING US

If there are any questions regarding this privacy policy you may contact us here or using the information below.
Kitchen Warehouse