We collect information from you when you register on our site, place an order or subscribe to our newsletter. You are welcome to visit our site anonymously. However, when placing an order or registering with our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number and credit card information.
Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
Shopping cart order forms
My Account contact profile update form
Promotional contests (an opt-in choice)
Newsletter registration form (an opt-in choice)
Contact Us email form
HOW WE USE THIS INFORMATION
The information we obtain from you is used for these purposes:
- To process payments for product purchases and send you items you have ordered
- To contact you if necessary (regarding your purchase or contact details provided)
- To contact you if you win a competition (with your consent)
- To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
- To answer any general queries you submit via our contact us email form or live chat
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
When you visit kitchenwarehouse.lk, our company servers will automatically record information that your browser sends whenever you visit our website. This data may include: Your computer’s IP address The type of browser that you are using The webpage you were visiting before you came to our site The pages within Kitchen Warehouse that you visit The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads HERE.
You can also use this Analytics opt out tool HERE.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
By subscribing to email marketing notifications you agree to receive recurring automated marketing messages, product review requests and shopping cart reminder messages to the email provided. We determine cart abandonment by using a cookie. Consent is not a condition of purchases. To withdraw from any marketing communications you can do so by selecting the Unsubscribe button or Update your preferences at the bottom of any marketing email. Alternatively, you can contact our customer service who will be happy to assist you. You may also opt out of receiving any marketing emails prior to purchasing on our site by simply unselecting the ” Sign up to the Love to Cook Newsletter” at checkout.
If you wish to delete your account along with any saved data at Kitchen Warehouse , you can by contacting our Customer Service team who are able to delete it for you, via live chat or email. For warranties, accounting and claims purposes we will retain a record of purchases made separately.
To ensure the best possible experience when shopping and to provide information from our customers that may be beneficial to potential shoppers when browsing our website, we send a product review request email a number of days after making a purchase. This information is used to help customers by providing them user-generated content relevant to the product/s purchased from us as well as the service provided by us. Please note while we encourage our customers to submit reviews, it is completely optional and unless you opt-out by unsubscribing at the bottom of these review requests, we will not send you more than 2 emails requesting a review in relation to your order.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.