Terms & Conditions- Kitchen Warehouse

Kitchen Warehouse Team aims to make online shopping easier and worry free with our dedicated based in Colombo. Simply call us anytime during our business hours to talk to a real person who genuinely wants to assist you.

Our office is open Monday to Saturday 8:00am – 4:00pm. Our friendly team can be reached 070 666 7777 or 078 666 7777. If you are unable to telephone us during business hours you can also email us at kitchenwarehouselk@gmail.com we will call you back at the earliest convenience.

We endeavour to respond to all emails and enquiries same business day, however, following a weekend we do have a small backlog so it may take us a little extra time.


At Kitchen Warehouse we aim to ensure we provide our customers with confidence the best service and competitive pricing every day.  All RRP (Recommended Retail Price) is reflective of the price at which the manufacturer or wholesaler recommends that the retailer sells the product and is not always the price reflected in the market. We ensure that all pricing is accurate at the time of loading and reserve the right to adjust our pricing at any time without prior notice. Seen a better price elsewhere for the same product? We can match it! 


Shopping online with Kitchen Warehouse is as safe, if not safer, than shopping at an actual store. This site uses Secure Sockets Layer (SSL) technology, the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Kitchenwarehouse.lk Online uses WebXPay that is a certified Service Provider for processing credit card and EFT payments. 

Once Kitchen Warehouse Online has processed a transaction against a credit card number, we do not store your number, even against your order. That’s why, when processing refunds; we need to contact you by phone in order to obtain your card details again.


To complete an order via our website, it is necessary for us to obtain specific customer information for it to be processed. We require the customer’s full name, address for billing and delivery purposes, day time phone number, email address and product preferences.

Kitchen Warehouse Online takes our customers’ privacy seriously and has taken all of the appropriate measures to ensure with confidence that any information given to us by our customers is securely protected.

For security reasons, we do not store any banking or credit card information. We respect the sensitivity of customers’ personal information and will never share their details with any other organization.


At Kitchen Warehouse we always endeavor to have your package delivered on time. If you do need your package urgently, please do not hesitate in calling us so that we can arrange for it to be sent out urgently for you.

Under no circumstances does Kitchen Warehouse ever warrant that it will meet a particular delivery date or time. For information regarding delivery times, please visit our Delivery Info page. Delivery timing will depend on the service you select at checkout.

If you are not home at the time delivery is attempted, instructions will be provided either to arrange a convenient time for re-delivery or collection from your courier office.

A failure to not deliver on-time does not constitute a failure on the part of Kitchen Warehouse. Kitchen Warehouse employs trusted delivery partners including Trans Express, Domex and other couriers. Kitchen Warehouse reserves the right to charge delivery even if free shipping is marked on a product. Free Shipping only applies to deliveries with payment made upfront and is excluded for cash on delivery or bulk orders. 


By selecting authority to leave without signature in checkout or directly with the shipping provider, the customer acknowledges that this carries a great risk of theft or damage and that Kitchen Warehouse will not be held liable for any loss or damage of items where approval has been given to leave without signature. As such we recommend against choosing this option particularly in unsuitable delivery locations including addresses with high foot traffic, locations with no protection from the weather and some apartments and units.


Kitchen Warehouse will replace any good/s that arrive at their destination faulty or damaged, provided a claim is made within 48 hours from the parcel being delivered and signed for. To confirm the damage we require a photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

To notify us of the damage please call us on 070 666 7777 or email us at kitchenwarehouselk@gmail.com.

Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 48 hours from its delivery, we are unable to assist you further under any circumstance.

In order to process your return of goods, please be sure to include the following information:

  • The order number
  • The reason for the return
  • Your day time phone number
Address : Kitchen Warehouse Lk

Level 1, 130 Grandpass Road, 

Colombo 14

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by either reimbursing your credit card, paypal account, or transfer money into your bank account.


Mintpay approval is at the discretion of Mintpay. When choosing Mintpay as your payment method you understand that split payments are not available and orders cannot be changed or canceled at any time. Please ensure before placing an order using Mintpay that you have made the right choice. You can exchange or return items paid for using Mintpay however, applicable return costs are payable by the buyer as outlined above. Cannot be used as a payment method for any price matching. 

The payment relationship is between the buyer and Mintpay. At any time you can log into your Mintpay account to see your payment schedule. Any questions or concerns regarding your Mintpay account must be directed to Mintpay calling +94 77 298 5290.


At Kitchen Warehouse, we know that after sales support is very important and we have a dedicated Claims Officer who is available during business hours to assist you with any product related questions or concerns. Warranty periods and rules will vary and are at the discretion of the Kitchen Warehouse. At Kitchen Warehouse we will do everything we can to help you with your warranty claim and act on your behalf with the brands.

In some cases an image is sufficient for a warranty claim and in other cases the brands require us to get the product back from you for assessment. If this is the case, the faulty item is returned to Kitchen Warehouse at cost to the customer. We will arrange for the cost of returning the product to you. If the product is deemed to be misused and not faulty upon assessment by the brand distributor or owner, you as the customer will need to bear the shipping costs of returning the item to us and then back to you which is our courier’s standard return shipping rate. 


All processed orders cannot be changed, amended or cancelled once they have been dispatched from our warehouse or after 24 hours of placing your order. Please check your order confirmation email carefully which will be sent to your nominated email address to ensure all information is correct. Should you need to make any changes to your order Everten must be notified within 24 hours of placing your order by calling 1300 394 833 or emailing enquiries@evertengroup.com.au. After the 24 hours time frame no changes or cancellations are permitted. 


The product information contained in this website is provided by Kitchen Warehouse in good faith. The information is believed to be accurate and current at the date the product information was placed on this web site.

Kitchen Warehouse Online does not warrant that the web site or any products or services advertised on the web site will be available or guaranteed to meet the customer’s requirements.

Kitchen Warehouse Online does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or server that stores and delivers the website and its contents to you will remain free of viruses or other harmful components. Kitchen Warehouse Online does its utmost and employs methods to ensure the integrity, accuracy and security of its website is to the highest industry standard. By accessing the website you agree that Kitchen Warehouse Online (Nahita Global Pvt Ltd) will not be liable as a result of any error, virus or harmful components.


The Kitchen Warehouse Online website is owned and operated by Nahita Global Pvt Ltd. By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Nahita Global Pvt Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

The products and services offered for sale by Nahita Global Pvt Ltd are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Nahita Global Pvt Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.